Safexs Password Rescue is an easy to use feature that is protected by strong AES256-bit and RSA2048-bit encryption, the support codes can be generated on Windows, Mac and Linux based operating systems and can be securely unlocked on the same computers, a truly smart service that can hugely reduce costs
* Standard Service Mon-Fri (CET) business hours, doesn’t include national holidays and is based on a fair usage policy. Unlock codes will be sent within 3-4 hours during business hours.
** Gold Service Mon-Sun CET, doesn’t include national holidays. Unlock codes will be sent within 3-4 hours Mon-Fri and 4-8 hours Sat-Sun during operating hours.
Please find the latest Password Rescue Service data sheet available for download.
The following button will take you to a form that needs submitting before we can activate the service for you, please note that for Password Rescue to work, the feature needs to be switched on during drive initialization, if it hasn’t already been switched on, you must backup your data and reset your drive then switch the feature on.
PLEASE READ: There are 3 types of services that we offer users and companies, Full Service, Partial Service and Customised Service, depending on the service you require please complete the form as detailed below.
ACTIVATE SERVICE FORM
How to complete the Activate Password Rescue Service Form
Full Service & Partial Service
Your Name* Please enter full name of device user or admin
Device Owner Name This is optional and should only be entered if different from ‘Your Name’, for instance if an admin has registered the device. The device owner name can be used for our Lost and Found service, helping to return lost devices to the owner without the company and user details being visible to the person that has found the device.
E-mail* Please enter full email address of device user or admin, this will be partly used for authentication and to generate the unlock code
Telephone Optional entry of telephone number of device user or admin, this is needed if the user or admin has no internet connection and doesn’t have access to email
Company* If the device belongs to a company it must be entered here, if it belongs to an individual user, please enter HOME USER in the text field
Admin | User* Please select the correct option based on your status and usage of the device
Number of Devices* Please enter the number of devices that you are responsible for
Device Serial Number This field should only be entered if the submission is by an end user/device user not an admin, the device serial number can be found by clicking on device info in the help menu of Safexs Protector XT and Safexs Protector 3.0 drives. If an Admin is registering we will require a list of Serial Numbers that the Admin is responsible for, we will contact you and provide you with a secure way to provide us with this information.
Device Firmware Version This field should only be entered if the submission is by an end user/device user not an admin, the device firmware version can be found by clicking on device info in the help menu of Safexs Protector XT and Safexs protector 3.0 drives
Message* Any additional comments should be added here
Please contact us directly to discuss your requirements at firstname.lastname@example.org
ACTIVATE SERVICE FORM